FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1.Are your products real 925 silver items?

A: Yes, all our silver products are real value 925 silver. They can pass the component test and the rate can reach to more than 92.5%. We can offer Material Test Report.

2. Any other materials you produce?

A: We also produce brass, ceramic and freshwater pearl jewelry.

3. Can you accept my designs with my logo?

A: Yes, we can work out your design with laser logo. And we promise to protect your own designs, not selling to others.

4. What’s the production lead time?

A: Normally 20 working days for production, time will be longer if it is a big order. And urgent order is acceptable if necessary.   

5. If my quantity cannot reach to the MOQ, will you accept?

A: Yes, we can accept small orders and mix orders with different colors and designs. Send your quantity to us and we will provide the proforma invoice for confirmation. 

 

6. How can you ship the goods?

A: Goods are arranged to ship by express like DHL, UPS, FedEx. Delivery time is about 3~10 days, different service with different time. Or send goods as customer required.



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